Business Management Daily recently adapted a portion of my book Seven Disciplines of a Leader.
Andrew Field, president and CEO of PrintingForLess.com, fosters a collaborative work environment that minimizes political squabbles. Field, who founded the commercial printing firm in 1999, has articulated five principles that guide his:
1. Give everyone the authority to do what’s best for customers. Field and histeam communicate their expectations to the team—and hold everyone
accountable for follow-through.
“Our employees, from sales through manufacturing, have the power to stop any order to ensure accuracy and quality,” he says. When everyone is equally responsible for pleasing the customer, then there’s less need to subvert each other’s success.
Click below to find out about the other four keys.