Seven Disciplines of a Leader Becomes an International Best-Seller

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According to Wiley publisher, Richard Narramore, “This book has the potential to become a standard text on leadership for organizations around the world.”

When Richard made that statement a year ago I never imagined that would happen and last week it did. Seven Disciplines of a Leader became an international best seller hitting the bestseller list in Australia, Canada, UK, Germany and the US.

I’m thankful, honored and humbled by this achievement in my quest to help people, teams and organizations achieve maximum effectiveness.

For those of you who bought the book and enhanced your leadership skills – thank you from the bottom of my heart.

For those of you who have not yet read the book and you want to enhance your leadership skills or want to become a leader the book is available on Amazon.

Wolf in the Workplace is read in 136 countries and to all of you, I appreciate your support and we now have a Leadership Development Program based on the book.

I’m also available to speak at your next meeting, conference or convention. Click here to learn more.

For more information, please contact Mike Adams at madams@wolfmotivation.com or call me personally at 858-638-8260.

Thank You for Your Support! – Jeff Wolf, President, Wolf Management Consultants

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Take A Summer Vacation This Year

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by Jeff Wolf

How many times have you heard your boss tell you that? In fact, how many times have you told your employees that?

Come on, fess up. Either case is as rare as a drenching rain in the Sahara. Let’s face it. Too many bosses discourage employees from taking more than a day off or a weekend here and there. And even then they don’t discourage a barrage of phone calls from work and many will expect employees to check their email several times a day. A two-week getaway to the Far East? Not a chance.

Every year, the media reports on surveys showing that large chunks of U.S. workers don’t plan on taking all their vacation time. Why does this happen, when it’s part of a worker’s compensation package? Large percentages of workers wouldn’t pass on a company-sponsored life insurance plan, or forgo a paycheck for all of December, so why are so many people willingly (or perhaps not so willingly) giving their paid time off back to their employers?

Forbes Magazine contributor Kristi Hedges nails the explanation: “The idea of a skimpy vacation as a worthy sacrifice or badge of honor is culturally embedded. The U.S. is the only rich country to not have legally mandated paid vacation and holidays.” She goes on, “science tells us that this is a very bad idea. Increasingly, studies are showing that breaks of any kind are not only good for you; they can actually increase productivity and well-being.”

Long Vacations Benefit Both Company and Employee

To create a lasting change in their organization, and maybe even greater society at large, leaders must fully embrace the practical benefits of vacations. Good leaders will be more inclined to not only grant, but also encourage employees to take not just a couple of long weekends here and there-and maybe a week off in the summer-but longer vacation time. Employees come back from a full week (or two or three) of time off when they were able to truly disconnect from work energized and recharged, with better ideas, a fresh perspective, lower stress-levels, and genuine excitement to tackle work challenges that can become overwhelming without time to recharge. Truly effective leaders recognize the value of paid time off, and understand it’s key to a productive and engaged workforce.

Here are specific steps leaders can take to make sure this happens:

  • Issue specific company policies that encourage all employees of the organization to take all vacation days due them, and in any increments they prefer.
  • Be clear the time off must not interfere with mission critical work, but also be clear that one person’s week off shouldn’t incapacitate a well-run department, and that while every department has busier times on the calendar, it is normal and expected that departments will experience slower times periodically throughout the year.
  • Require that all managers and supervisors conduct short meetings with their employees explaining the vacation policy.
  • Ask employees for feedback regarding perceived problems with the vacation policy. Since many employees may feel constrained to speak up, use a suggestion box where they can offer suggestions or voice complaints.
  • Assure that all complaints and suggestions are answered by a third-party, such as Human Resources.
  • Follow-up yearly to make sure the new vacation policy is working.

As we head in to the height of the summer, when friends and family frequently plan reunions, couples get married, families with children have the freedom to travel, as leaders it’s our job to help facilitate these getaways. Your employees will thank you for it, and ultimately, your bottom line will thank you for it too.

Jeff Wolf is the author of Seven Disciplines of a Leader and founder and president of Wolf Management Consultants, LLC, a premier global consulting firm that specializes in helping people, teams and organizations achieve maximum effectiveness.

Contact us today to discuss how we may partner with you to develop your current and future leaders or to have Jeff Wolf speak at your next meeting, conference or convention: Michael Adams madams@wolfmotivation.com 858-638-8260 or www.wolfmotivation.com

 

Practical Thoughts on Leadership

By Jeff Wolf

  • Leaders maintain credibility by being honest, forthright, and open; their values, allegiances and priorities are beyond reproach
  • Leaders establish shared values among teams, instill confidence in followers, create organizational excitement and are not afraid of change
  • When strategies, objectives, and paths to success are clearly defined, individuals, teams and organizations will be motivated, inspired and energized
  • Great leaders listen with empathy and speak with honesty to gain and maintain trust with people
  • Customers are vital to your success. As a leader, you must continually enhance and reinforce the ideals of customer satisfaction from top to bottom of the organization
  • Motivated people give you a competitive advantage. As a leader, you can make the difference between those who care deeply about their roles versus those who simply show up for work every day (if you’re lucky), and go through the motions while collecting a paycheck
  • An effective leader motivates employees to work together and achieve greatness, instilling confidence and trust as they go about their everyday business

Contact us today to discuss how we may partner with you to develop your current and future leaders or to have Jeff Wolf speak at your next meeting, conference or convention: Michael Adams madams@wolfmotivation.com 858-638-8260 or www.wolfmotivation.com

Did You Know

  • According to a Stanford Study: Nearly 66% of CEOs do not receive coaching or leadership advice from outside consultants or coaches, while 100% of them stated that they are receptive to making changes based on feedback. Nearly 80% of directors said that their CEO is receptive to coaching.
  • A global survey by PriceWaterhouseCoopers and the Association Resource Center found that the mean Return on Investment in coaching was 7 times the initial investment, and over a quarter of coaching clients reported a stunning ROI of 10 to 49 times the cost.
  • A Deloitte University Report found:Leadership development and succession planning was identified as an “urgent need” by 86% of those surveyed but only 13% believe they do an “excellent job” of preparing individuals for future leadership roles. Building a leadership pipeline demands multiple resources throughout the organization, but perhaps the most challenging aspect is the range of resources required for leadership development by the HR department.

Building an Optimal Team – Team Health

By Jeff Wolf –  Seven Disciplines of a Leader

All the competitive advantages – strategy, technology, finance, marketing – that we’ve pursued in the past are gone. The disciplines haven’t disappeared, but they have lost their power as meaningful competitive advantages, as real differentiators that can set your company apart. Why? Virtually every organization has access to the best thinking and practices on those topics. As information has become ubiquitous, it’s almost impossible to sustain an advantage based on intellectual ideas.

However, one simple, reliable, and virtually free competitive advantage remains – team health. Healthy teams all but eliminate politics and confusion from their cultures. As a result, productivity and morale soar, and good people almost never leave. For those leaders who are a bit skeptical, rest assured that none of this is touchy-feely or soft. It is as tangible and practical as anything else…and even more important.

Even the smartest team will eventually fail if it is unhealthy. But a healthy team will find a way to succeed. Without politics and confusion, it will become smarter and tap into all of the intelligence and talent it has.

Team health requires real work and discipline, maintained over time, and the courage to objectively confront problems hindering true team achievement. Leaders must confront themselves, their peers, and the dysfunction within their teams with honesty and persistence. Persistent leaders walk into uncomfortable situations and address issues that prevent them from realizing the potential that eludes them.

Four Disciplines

To get healthy, leaders need to take four simple, but difficult, steps:

  1. Build a cohesive leadership team. Get the leaders of the organization to behave in a functional, cohesive way. If the people responsible for running a team, department, or organization are behaving in dysfunctional ways, then that dysfunction will cascade down and prevent organizational health. And yes, there are concrete steps a leadership team can take to prevent this.
  1. Create clarity. Ensure that the members of that leadership team are intellectually aligned around simple but critical questions. Leaders need to be clear on topics such as why the organization exists and what the most important priority is for the next few months, and eliminate any gaps between them   Then people who work one, two, or three levels below have clarity about what they should do to make the organization successful.
  1. Overcommunicate clarity. After the first two steps (behavioral and intellectual alignment), leaders can take the third step: over-communicating. Leaders of healthy organizations constantly repeat themselves and reinforce what is true and important. They err on the side of saying too much, rather than too little.
  1. Reinforce clarity. Leaders use simple human systems to reinforce clarity in answering critical questions. They custom design any process that involves people from hiring and firing to performance management and decision-making to support and emphasize the uniqueness of the organization.

Healthy teams get better at meetings. Without making a few simple changes to the way meetings happen, a team will struggle to maintain its health. Healthy teams rarely fail. When politics, ambiguity, dysfunction, and confusion are reduced to a minimum, people are empowered to design products, serve customers, solve problems, and help one another. Healthy teams recover from setbacks, attract the best people, and create exciting opportunities. People are happier, the bottom line is stronger, and executives are at peace when they know they’ve fulfilled their most important responsibility: creating a culture of success.

Applying the principles of great performance is hard, but the effects of deliberate practice are cumulative. The more of a head start you get in developing people, the more difficult it will be for competitors to catch you.

–Jeff Wolf

Contact us today to discuss how we can partner together to help develop and grow your leaders and teams: jeff@wolfmotivation.com, 858-638-8260 or www.wolfmotivation.com

Follow Jeff on Twitter: @JeffWolfUSA

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Thanksgiving, Black Friday, and Work/Life Balance

Photo of escalators at a mall during the holiday season.

Photo courtesy of FidelerJan at MorgueFile.com

It’s a retail tradition in the U.S. that the holiday shopping season starts the day after Thanksgiving on Black Friday. Retailers slash prices of selected merchandise, sometimes as much as 50 percent or more, to attract buyers and get the jump on Christmas sales. The lower prices are a bonanza for consumers and it shows in the massive number of happy shoppers who park outside retailers like Wal-Mart, Sears, Target and Best Buy many hours in advance of store openings. Those store openings are no longer confined to 5 am. Each successive Black Friday, retailers try to cram in more hours. Many now open at midnight.

Unfortunately, the joy that shoppers experience through buying a $1000 TV for $350 isn’t extended to employees of those stores who are forced to cut their Thanksgiving holiday short and come to work, many times Thanksgiving night.

Some retailers are bucking the trend. REI, the outdoor and camping equipment retailer, shocked the retailing industry by announcing it will be shutting down its stores for Black Friday this year and paying all of its 12,000 employees for the time off. In a letter to REI employees, company CEO Jerry Stritzke wrote:

 On November 27, we’ll be closing all 143 of our stores and paying our employees to head outside. Here’s why we’re doing it:

 

For 76 years, our co-op has been dedicated to one thing and one thing only: a life outdoors. We believe that being outside makes our lives better. And Black Friday is the perfect time to remind ourselves of this essential truth.

 

We’re a different kind of company—and while the rest of the world is fighting it out in the aisles, we’ll be spending our day a little differently. We’re choosing to opt outside, and want you to come with us.

The restaurant Chick-fil-A is a pioneer in work-life balance. Its founder Truett Cathy recognized the importance of rest for his employees when he first shut down on Sunday, a practice the restaurant has maintained since 1946. But Chick-fil-A has been the rare exception.

Until this year. Many retailers such as Costco, T.J. Maxx, Marshalls, Pier One Imports, and a host of others, now plan to at least shut down all day Thanksgiving, while remaining open for Black Friday. Lately Thanksgiving has been seen as one of the most important shopping days of the year, so this trend can be viewed as a welcome one for employees at these stores.

Asking That Important Question

I believe this change stems in part from leaders who are increasingly concerned that employees who work excessively long hours, especially around the holidays, are not as engaged nor as motivated as those employees who are provided the opportunity to balance work-life issues.

Leaders are beginning to recognize the need of employees (and the leaders themselves) to slow down, enjoy life, and replenish their energy supply daily. Having a balanced life takes into account all of their needs, including family, friends, work, play, private time, exercise, and spiritual time. It’s a matter of getting priorities straight.

They’re asking theses important questions: What’s essential for our employees? Do they live to work or work to live? These are simple, yet critical, questions. Working to live should pay the bills while bringing them satisfaction. Living to work, however, means they are likely making sacrifices in other areas of their lives: marriage, family time, going out with friends, hobbies, recreation, exercise, and other aspects of healthful living.

Anna Quindlen, the Pulitzer-Prize winning columnist, put it best. In a graduation speech at Villanova University, she advised students and graduates to “get a life.” Quindlen, who at 19 lost her mother to breast cancer, meant a real life, “not a manic pursuit of the next promotion, bigger paycheck, or larger house. Do you think you’d care so much about those things if you blew an aneurysm one afternoon, or found a lump in your breast? Get a life in which you notice the smell of saltwater pushing itself on a breeze over Seaside Heights, a life in which you stop and watch how a red-tailed hawk circles over the Delaware Water Gap, or the way a baby scowls with concentration when she tries to pick up a Cheerio with her thumb and first finger.”

It wouldn’t surprise me to see this trend continue. Partly because in recent years the start of the holiday shopping season has been shifted all the way back to Halloween, which extends the holiday shopping period for retailers that need to demonstrate annual sales gains. And also partly because leaders are recognizing that paying attention to the well-being of employees translates to employee motivation and retention.